What Lead Flow’s Feedback Review Management Means for Your Company
In the fiercely competitive world of food and beverage, your business’s survival hinges on Google reviews. Picture this: you’re strolling down Liang Seah Street, the after-lunch heat beating down, craving something sweet.
You pull out your phone and search “Best Liang Seah Street desserts.” Who will you choose? Obviously, it’s the spot with the most glowing reviews.
It doesn’t matter if your desserts taste better than those at the top-rated spot. If they have the reviews and you don’t, you’ve lost potential customers before they’ve even walked through your door.
That’s where Lead Flow steps in. We’re here to ensure that gathering genuine, daily customer feedback isn’t just easy—it’s automatic. And it happens without resorting to nagging your customers or, worse, paying for fake reviews.
Step 1: Initiating Feedback with QR Codes
Imagine you’re a customer who just finished a meal. Right on the table or at the checkout is a QR code asking, “Did we provide a five-star experience? Let us know!”
It’s simple, unobtrusive, and directly opens the door to invaluable insights from your diners.
Add in the portion about asking 1000 customers. Will everyone give a 5* review? Nope. That’s why we don’t ask for reviews but feedback instead.
Step 2: Managing Different Levels of Customer Feedback
When your customer scans the QR code, the first thing they see on their mobile is this:
Based on their selection, they’re guided to different follow-up questions:
Low Ratings (1-3): A message pops up: “Oh no! We’re sorry your experience fell short. Please tell us what went wrong.” This is your chance to find out what needs fixing fast.
Moderate Ratings (4): Here’s where you nudge them: “Thanks for your feedback! We’re so close to perfect. What would make your next visit a 10?” It’s about turning those almost always.
High Ratings (5): Then there are the golden moments when a customer is thrilled: “Fantastic! We’re thrilled you loved your meal. Could you share your happiness with a five-star Google review?” This is how regulars are born.
Every feedback captured via QR codes feeds into a database that’s pure gold for any restaurant owner. This data isn’t just numbers—it’s the roadmap to refining your menu, service, and customer satisfaction.
So, how do we handle each scoring?
Low Ratings (1-3): You, as the owner, will be notified that your customer has received poor service, and they will tell you what happened.
Moderate Ratings (4): We still don’t know if they might give you a 5*, but we preempt them by asking what it takes to make their trip exceptional.
Of course, thereafter, we’ll ask them if they are willing to leave you a 5* review.
High Ratings (5): Congratulations! Your customer loved your food, and we’ll get them to leave you a 5* review with something like: “Fantastic! We’re thrilled you loved your meal. Could you share your experience with a five-star Google review?”
Step 3: Reengaging Your Customers
Be honest, when was the last time you sent an email to your customer? Wish you’re more consistent?
So, introducing the world of pre-planning and AI.
Since you’ve already gotten your customers’ email into the CRM, you can either send them promotional emails or educational content.
No one likes receiving 100% promotions, and they will not open your email after some time, so it’s recommended to throw in educational content every now and then.
Transform Your Customer Feedback Approach Today
With Lead Flow, boosting satisfaction and business growth is just the beginning. Don’t miss out on leveraging strategies that have already driven remarkable results. Connect with us at Leads Global, and let’s tailor Lead Flow to fit your unique needs.
Contact us now to start your feedback automation today!